Privacy notice

1. Information we gather

1.1 Information you provide

When you open an account or use the Service, we may collect the following categories of information:

• Identity details: your first name, surname and birth date.
• Contact details: your email, telephone number and residential address.
• Financial details: Broker API credentials limited to reading and placing orders, along with your investment preferences and risk controls. We do not store complete broker passwords or full payment-card numbers.
• Profile information: your username, strategy settings and alert choices.
• Communications: messages sent through support channels or by email.

1.2 Information collected automatically

We collect certain technical information automatically when you access or use the Service:

• IP address, browser type and version, plus operating system.
• Pages and tools used, time spent on the platform and clickstream behaviour.
• Device identifiers and, where applicable, mobile advertising identifiers.
• Cookie and tracking information (see our Cookie Policy).

1.3 Information from third parties

We may receive information from identity-verification providers, fraud-prevention services and analytics partners. We may combine it with information already held to improve dependability and protect the Service.

2. Uses of your information

We may use collected information to:

• Create, manage and deliver your account and the Service.
• Process trading signals and automated orders through connected brokers.
• Personalise your experience and present relevant market information.
• Send service communications, such as confirmations, trading alerts and security notifications.
• Send marketing messages where you have opted in or where permitted by law.
• Detect, examine and prevent fraud or illegal conduct.
• Comply with applicable legal and regulatory duties.
• Develop, test and improve the Service using aggregated, anonymised information.

3. Legal bases for processing (EEA and UK users)

For individuals in the European Economic Area or the United Kingdom, we process personal data on the following legal bases:

• Performance of a contract: to provide the Service you request when opening an account.
• Legitimate interests: to prevent fraud, protect the platform and improve our offering.
• Legal obligation: to meet financial-law and tax requirements.
• Consent: for marketing and optional cookies, which you may withdraw at any time.

4. When we share information

We do not sell personal information. We may share it with:

• Service providers: cloud-hosting, email, analytics and support providers bound by contract to protect your information.
• Connected brokers and exchanges: only the API instructions required to run the strategy you have set up.
• Public authorities: when the law or a court order requires it, or when disclosure is needed to defend our legal interests.
• Corporate transactions: as part of a merger, acquisition or transfer of assets, provided the receiving party continues to follow this policy.

5. International data transfers

La Piattaforma Inc. supports customers internationally. Your information may be handled or transferred outside your country of residence, including in the United States and EU Member States. Where legally required, such transfers use Standard Contractual Clauses adopted by the European Commission.

6. Data retention periods

We retain personal data while your account is active or for as long as necessary to provide the Service. After closure, certain records may be kept for up to seven years to satisfy financial and regulatory obligations. Aggregated or anonymised information may be retained indefinitely.

7. Your personal data rights

Depending on where you live and the applicable law, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Request corrections to information that is inaccurate or incomplete.
• Ask for your personal information to be erased, sometimes known as the “right to be forgotten”.
• Object to particular processing activities or request that we restrict them.
• Receive your information in a structured, machine-readable format.
• Withdraw consent at any time, without affecting processing that was lawful before withdrawal.

To exercise a data right, please contact us at [email protected]. We usually reply within 30 days.

8. Protecting your information

We use measures including TLS 1.3 for information in transit, AES-256 for stored information, multi-factor authentication, role-based permissions and annual independent penetration testing. No technology can provide absolute security. Choose a strong, unique password and enable two-factor authentication.

9. Cookies and similar technologies

Cookies and related technologies support the operation and improvement of the Service. More details can be found in our Cookie Policy.

10. Children’s privacy

The Service is intended only for people aged 18 or above. We do not knowingly collect children’s personal information. If you believe a child has shared data with us, contact us and we will take steps to remove it promptly.

11. Changes to this policy

We may revise this Privacy Policy from time to time. Material updates will be posted on the website or sent by email. Continuing to use the Service after a revised version becomes effective means you accept the updated terms.

12. Contact details

For privacy enquiries or requests concerning your data rights, please contact our Data Protection Officer:

• Email: [email protected]
• Registered address: La Piattaforma Inc 200 Park Avenue, New York, NY 10166, United States, United States
• EU-based representative: La Piattaforma, 200 Park Avenue, New York, NY 10166, United States